Freezing a Massage Envy Membership

• There may be times when you would like to freeze your membership due to extenuating circumstances, such as extended illness, military leave or temporary relocation. When a membership is frozen, a member may not use his/her membership benefits or accrued membership services(massages or facials) for the duration of the freeze period.
• A minimum of one membership payment must have been made before a membership is eligible to be frozen.
• You may freeze your membership for a minimum of 30 days and a maximum of half of your original membership term. For example, a member with a twelve month membership term may freeze their membership for up to six months. Only six and twelve month memberships can be frozen.
• Memberships may be unfrozen at any time at least 30 days after the start of the freeze or will automatically recommence on the pre-determined freeze end date. At the end of the membership freeze term, your dues will continue with your next scheduled electronic funds transfer (EFT) date. Remember that you must be a member for a minimum of 31 days before you may freeze your membership.
• A membership must be unfrozen a minimum of 30 days before it can be frozen again.
• Your membership expiration date will be extended by the amount of time that your membership was frozen. Terms, conditions, rules and regulations of the original Membership Agreement continue to apply through the extended membership term. To initiate a freeze, simply complete the Membership Freeze Request Form at your home clinic.

Notes About Your Membership

• A 1-hour session consists of a 50-minute massage/facial and time for consultation and dressing.
• Members are required, per the Membership Agreement, to notify the clinic in writing of any change in credit card or account information on file prior to the next electronic funds transfer (EFT) date. Payment Authorization Forms are available at the front desk from an associate. Members are also required, per the Membership Agreement, to notify the clinic in writing of any change of address.
• You have the entire length of your membership to use your membership services as long as your account is not frozen and in good standing. Any unused services will expire should you elect to cancel or not to renew your membership.
• Massage Envy memberships are non-transferable.
• Membership offerings are auto-renewable. At the end of the initial term of membership, your monthly dues will automatically renew on a month-to-month basis unless you have elected otherwise on the Membership agreement.
• A Family Add-On membership is defined as any immediate family member who resides in the same household. Picture ID or another form of identification is required upon enrollment in a Family Add-On offering to ensure the primary and add-on member reside in the same household.  The Family Add-on Membership must reside in the same clinic as the primary membership.
• Massage Envy is not responsible for lost or stolen articles or items.
• Massage Envy reserves the right to change clinic rules, regulations, and pricing at any time upon providing reasonable notice.
• You agree to follow clinic rules and regulations. We have the right to refuse or discontinue service for any reason.

Massage Envy provides a Great Massage For Every Body; however, we do make some special considerations for those under the age of 18:

• Massage Envy does not provide massage services to minors under the age of eight (8), unless the parent or guardian provides a physician's note documenting the need for service.
• Massage Envy does not provide facial services to minors under the age of twelve (12), unless the parent or guardian provides a physician's note documenting the need for service.
• A parent/guardian of any child under 18 must provide written permission via the Massage Envy Minor Parental Permission Form prior to the minor receiving either a massage or facial service. The form must be signed and dated by the parent/guardian in the presence of a Massage Envy staff member, and the staff member observing the completion of the form must also sign and date the form.
• Children ages 8-14 must be accompanied by a parent/guardian at all times while in the clinic. The parent/guardian must either be seated in the room throughout the entire service session while the minor is receiving his/her service or receiving a service in the same room (in the Couple's Room).
• Massage Envy highly recommends that minors be scheduled with the same gender therapist; however, a parent/guardian may request a different gender through written approval via the Minor Parental Permission Form. Again, this form must be signed and dated by the parent/guardian in the presence of a Massage Envy staff member.