About Massage Envy
At Massage Envy, we're here for you every day of the week,
morning and night, across the entire country. We are hundreds of
franchise owners employing more than 25,000 massage therapists,
estheticians, and employees and every one of our franchisees
consider it their job to be passionate in their support of your
commitment to total body care: an integral part of everyone's
That's why we've made it our purpose, our guiding light, the
reason we do what we do.
And with that in mind, we promise one thing:
We help you take care of you.
What We Believe
We believe that massages and facials aren't a luxury; they are
body maintenance, pure and simple. Regular massage and facial care
goes a long way toward helping Massage Envy members and guests take
care of themselves and manage the side effects of life.
How We Help
We are often credited as being the leader in accessible massage.
Yes, the Massage Envy membership model has popularized the belief
that massage can be convenient and affordable, but from the very
start of our journey we have believed that there's more to it than
that. We may not have always talked about massage and skincare in
this way, but these ideals have been at the core of our belief
system from day one.
Massage Envy has been in the massage business since 2002 -
longer than any other player in the industry - and now has over
1,000 franchised locations in 49 states. Because of that we have
had the opportunity, through our franchisees, to deliver more than
90 million massages and 4 million facials to more than 1.65 million
members. And the only reason we've been able to help that many
people is due to the more than 25,000 therapists and estheticians
at each franchised location who believe in their power to help
people feel their best and who demonstrate their passion in what
Who We Partner Up With
We've had some help along the way. Our exclusive partnership
with the global leader Murad in skincare allows us to develop and
offer proprietary skincare products and services that make a
difference in people's lives. And our collaborative work with the
Arthritis Foundation helps find a cure for the millions of women,
men and children who suffer from arthritis (the leading cause of
disability in the U.S.) and provides body care to help them find
relief and maintain their lifestyle.
Our Role in the Industry
We believe being a pioneer in any industry comes with the
responsibility of leadership. We feel it's important for Massage
Envy members and guests to know where we stand on the safety and
professionalism of our industry. To put it simply, there is nothing
more important to us.
That's why since 2002, when we set out to promote healthy
lifestyles through massage and facial services, we've made it our
priority to set the bar (a high bar) for standards in the massage
What You May Not Know
We Choose Partnerships Carefully
We've chosen to establish partnerships with national
organizations in the massage, esthetic and spa industries to
support and promote the longevity of our profession.
Through Education & Training Solutions, who are approved by
the National Certification Board for Therapeutic Massage &
Bodywork, we've developed the Massage Envy Behind Closed Doors
training program. This training is a cutting edge program that
instructs therapists on real-life situations in the therapy room,
something that is not taught in most massage therapy schools. We
require that each massage therapist and esthetician employed by our
franchisees complete this training, along with three additional
mandatory courses, every year.
These mandatory courses cover some of our most critical
policies, which reflect some of the most stringent standards in the
- Zero Tolerance and Code of Conduct Policy - sets forth clear
standards for appropriate conduct of therapists and
- Draping Policy - our draping protocol is the most stringent in
the industry and often requires retraining of draping learned in
school or prior employment
- Wellness Chart Policy - includes clear procedures for
consultation and consent
We Seek More Uniform Nationwide Regulations
We also support the work of the Federation of State Massage
Therapy Boards and individual states to promote a more uniform
regulatory structure across the country, including working toward
all 50 states requiring licensing (and standards for licensing) for
And for states without massage therapy regulation and licensing,
our policies step in. We require a Massage Envy therapist to have
no less than 500 hours of massage therapy education from a
professional, private post-secondary school (the standard for
licensure in many states).
We Stand Firm on our Policies and Procedures
Nothing is more important to us than the safety of Massage Envy
members and guests. That's why we require strict enforcement of our
Code of Conduct and Zero Tolerance Policy by our franchisees. And
we vigorously monitor and ensure compliance by franchisees. To that
end, we have invested hundreds of thousands of dollars in staff and
technology tools that help ensure compliance.
Before hiring any massage therapist and/or esthetician, our
franchisees are required to perform a criminal background and
personal reference check and to validate each license or
certification. And we are always working to implement technology
tools that could help change the face of the industry as it relates
to therapist screening.