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Commitment to Health

Your care is a top priority

Learn more about what Massage Envy franchises are required to do to protect members, guests and employees

How Massage Envy franchised
locations are taking care of you

We know you’re feeling the effects of stress now more than ever, which means it’s even more important to make sure you feel safe and comfortable once you’re back at a Massage Envy franchised location. Massage Envy has engaged outside experts – leaders in their field – to review the Massage Envy brand standards targeted at sanitation and infection prevention and control.

Below are the brand standards, which Massage Envy franchised locations are required to follow to help protect the wellbeing of every member, guest, and employee.

Please contact your Massage Envy franchised location for information about their mask requirements and other protocols they may have in place related to the prevention of the spread of COVID-19.

Between every session and service, Massage Envy franchised locations are required to:

Remove & replace all sheets. Clean replacements are stored in closed cabinetry.

Disinfect all surfaces that may have been touched or handled during the service with products registered by the U.S. Environmental Protection Agency for Use Against Emerging Enveloped Viral Pathogens.

 

All equipment and tools that may have been used in the service are disinfected per the manufacturer’s instructions.

Massage Envy franchised locations must also:

Require all employees to practice good hand hygiene, including regularly washing their hands with warm water for at least 20 seconds, including before and after touching members or guests.

 

Ensure that 60% alcohol-based hand sanitizer is available in all treatment rooms and other key locations for use by all employees, members or guests.

Change air pads and filters regularly according to manufacturer’s directions.

Closely monitor the CDC’s designated safety watch and warning levels and implement additional measures as appropriate.

Corporate Wellness

Many corporations, small businesses, and municipalities have found workplace wellness, such as massage therapy, to be a low-cost benefit for employees. With outcomes being linked to overall job satisfaction, it’s no wonder many leading Fortune 500 companies incorporate workplace wellness into their benefits packages.

Learn More

OUR SAFETY COLLABORATION WITH CTEH®

Massage Envy recently worked with industry leader CTEH to conduct a deep, holistic review of the Massage Envy brand standards targeted at sanitation and infection prevention and control. CTEH is a scientific consulting firm that specializes in environmental health and provides advice based on reliable science to safeguard individuals and communities.

Through that collaboration, we have further strengthened key policies (which all Massage Envy franchisees are required to follow). Among those updated policies are mandatory cleaning and disinfection protocols (including for treatment rooms and equipment used in services), proper hand hygiene protocols, and requirements related to the use of personal protective equipment. Additionally, Massage Envy franchisees must now require each of their employees to complete additional health specific training before allowing them to return to work. And, as always, all Massage Envy franchisees must comply with all federal, state, and local laws and orders, including those relating to the reopening of their Massage Envy franchise location.

Massage Envy wants every member and guest to feel confident that their local Massage Envy franchised location is taking important and tangible measures to promote safety.

Thank you for your continued trust in Massage Envy.

Each Massage Envy franchise location is independently owned and operated. Please check with your Massage Envy franchise location if you have any questions.

Frequently Asked Questions