Job Description

Front Desk Wellness Associate (Berkeley Heights)

Be Supported as You Pursue Your Career in Wellness

At Massage Envy (Berkeley Heights), we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering exceptional experiences and growing our member base to help more people on their wellness journey.

Overview

Are you looking for a fun, supportive, and growth-focused work environment where you can help others feel their best? Do you thrive in a fast-paced team atmosphere? If so, we'd love for you to join our Massage Envy family.

As a Wellness Associate, you will play a vital role in creating exceptional experiences for our members and guests while helping them understand the benefits of massage, skincare, and stretch services. You are the face of the clinic and an important part of helping clients achieve their wellness goals.

Perks & Benefits

• Competitive pay: $15.92 - $19.00 per hour
• Membership sales incentives, bonus opportunities, and commissions
• Flexible scheduling
• Employee discounts on products and services
• Health, Dental, and Vision Insurance (for eligible employees)
• 401(k)
• Ongoing training and professional development
• Leadership growth opportunities
• Supportive and team-oriented work environment

Our Values

At Massage Envy, we live by five core values:

Optimism – Approaching work with a positive attitude

Gratitude – Appreciating the opportunity to help others and earn their trust

Excellence – Continuously improving and striving to be our best

Consistency – Delivering exceptional service during every interaction

Empathy – Understanding and valuing the unique needs of every individual

A Culture of Growth & Support

At Massage Envy, we believe in supporting our team members both personally and professionally.

• A caring and supportive team environment
• Leadership that is invested in your success
• Ongoing coaching, training, and development
• Opportunities for advancement and promotion from within
• A workplace built on teamwork, positivity, and wellness

We are committed to helping our associates build valuable customer service, sales, leadership, and professional skills that can grow into long-term career opportunities.

What We'll Accomplish Together

As a Wellness Associate, you'll help create an outstanding experience for every member and guest by:

• Greeting members and guests upon arrival with warmth and professionalism
• Answering phone calls and responding to inquiries
• Scheduling, confirming, and managing appointments
• Checking members and guests in and out efficiently
• Educating guests on Massage Envy's Wellness Program and membership options
• Re-engaging inactive members through outreach efforts
• Promoting retail products and current clinic offerings
• Partnering with service providers to create exceptional guest experiences
• Assisting with daily clinic operations and administrative tasks
• Helping maintain a clean, organized, and welcoming clinic environment throughout the day
• Recognizing and supporting team goals
• Upholding Massage Envy's core values in every interaction

Skills & Qualified Candidates

• Have previous customer service experience (preferred)
• Have retail, hospitality, sales, wellness, or service industry experience (preferred)
• Possess a friendly, positive, and professional demeanor
• Have a bubbly personality and enjoy building relationships with others
• Take pride in being the face of the clinic and creating exceptional first impressions
• Be dependable, reliable, and punctual
• Demonstrate strong communication and conflict-resolution skills, including the ability to de-escalate customer service concerns with professionalism and empathy
• Be coachable and open to feedback and professional development
• Work collaboratively as a team player while supporting clinic goals and initiatives
• Be comfortable discussing memberships, services, retail products, and wellness recommendations with guests
• Possess strong phone, computer, and multitasking skills
• Have basic math and cash-handling experience
• Be available to work evenings and weekends
• Be motivated to contribute to clinic sales goals, including achieving a minimum expectation of three membership enrollments per month

Growth Opportunities

We believe in promoting from within whenever possible. High-performing Wellness Associates may have opportunities to advance into Lead Wellness Associate, Assistant Management, and Management positions.

Our leadership team is committed to providing coaching, training, and support to help you grow professionally and achieve your goals.

Join Our Team

Do you have a passion for helping others? Are you looking to develop valuable customer service, sales, and leadership skills while building a career in wellness?

Apply TODAY, we can't wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location*