I was with [Massage Envy] first as a massage therapist. Then I tried out the Murad products, and it completely changed my skin. I went from stage three acne to clear skin, my scarring started to clear up, and I fell in love with Murad and Dr. Murad, and so that's how I got into skincare. So when I get the client who has really troubled skin and they're really worried about how they're going to fix it, that's when I really get passionate. That's when I really love it because I know what they are going through. It's rewarding to me when my clients come back because I feel…like I helped them accomplish what they were coming for in the first place. I made them feel more beautiful, healthier, and more confident.
A lot of companies don't really care about their clients. They care more about the money that they can make from those clients. And I think Massage Envy really shows in their values how much they care for their clients and their employees.
At my location, we're like a family. A lot of the people who are there [have] been there for a really long time. Our manager's been there since the day the place opened. We all get along really well, we mesh really well, and we help each other, and we encourage each other on those days where we're not feeling our best.
I think that the values that we have now really embrace what we like to do with the clients, like [the value of] optimism. I think optimism is really important because a lot of clients, especially in skincare, come in and they don't think [their issue] can be helped because they've tried other products, they've tried other services, and they just feel like, "Well, I'll try this one last thing.” Optimism works for our end, too, because we can keep growing…as estheticians and therapists. A lot of companies don't really care about their clients. They care more about the money that they can make from those clients. And I think Massage Envy really shows in their values how much they care for their clients and their employees.