This document was last updated on October 27, 2016.
Please note that this Policy applies only to information collected by Massage Envy online and does not apply to information collected or used by Massage Envy, its subsidiaries, or its affiliates through other means, such as in-store locations. Your use of our Site or Services and any dispute over privacy, is subject to this Policy and our Terms and Conditions, including its applicable limitations on damages and the resolution of disputes. Our Terms and Conditions are incorporated by reference into this Policy.
1. Information Collection
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.
Information we collect directly from you:
When you use our Site or Services, certain areas or features may require you to provide personal information. If you request an appointment at an independently owned and operated Massage Envy franchised location, we collect your name, email address, phone number, and information about your desired appointment (e.g., your desired date, time and services). If you make a purchase through the Services, we will collect your payment information, including your phone number and billing and shipping information. We also collect information from you when you contact us, such as if you request information about a Massage Envy Franchise. When you contact us, we request your name, contact information, location and information about the purpose for which you are contacting us. We collect information about you, including personally identifiable information, when you make an inquiry or submit an application through the MassageEnvyCareers.com website.
Information we collect from third parties:
We also collect information from third parties. For example, if someone purchases a gift card, we will collect the recipient’s name, email and address information.
We may also supplement or verify information about you from a service provider.
Information we collect automatically:
We may automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. We do not link the information we automatically collect to any personally identifiable information you submit while on our site. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
2. How We Use Your Information
We use your information, including your personal information, for the following purposes:
- To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
- To manage our career website, which is a tool utilized by us and our independently owned and operated Massage Envy franchisees to assist in their recruiting efforts.
- To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
- For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.
- To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.
- To administer our national reciprocity system for the independently owned and operated Massage Envy franchised locations.
- To protect our own rights and interests, such as to resolve any disputes, enforce our Terms and Conditions, or to respond to legal process.
3. Sharing Information
At Massage Envy, we care about your privacy. We will not share your credit card number or any other financial information with any third party except to complete your transaction and for the verification purposes mentioned above. We may share your personal information with third parties in the following instances:
Though we make every effort to preserve user privacy, we may disclose personal information when required by law or under the good-faith belief that such action is necessary under applicable law. We may disclose personal information in order to establish or exercise our legal rights or defend against legal claims. We also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect our property or interests or that of our agents and employees, and to protect personal safety or the public.
Aggregate Information (non-personally identifiable):
We share some aggregated demographic information (age, zip codes) with some of our partners. This is not linked to any personally identifiable information. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness.
Third Party Service Providers:
We may disclose information about individual users to third parties who provide services to Massage Envy or have a contractual relationship with Massage Envy (e.g., independently owned and operated Massage Envy franchised locations). These third parties provide a variety of services to Massage Envy, including, without limitation, processing and verifying credit card information, tracking Internet marketing campaigns, and processing credit card transactions. In addition, these services may include enhancing the information Massage Envy collects about customers of its franchised locations. We may also use third-party email providers to assist with sending marketing emails for us or on behalf of franchisees. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Any personally identifiable information that Massage Envy shares with its service providers may only be used to provide services to Massage Envy and/or its franchisees and the service providers will not be given permission to use such information for other purposes.
4. Cookies and other Tracking Mechanisms:
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Services. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
- Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs, pixel tags and other technologies:
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to customers of our franchised locations, to help us track e-mail response rates, identify when e-mails are viewed, and track whether e-mails are forwarded.
Third Party Analytics:
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third Party Ad Network section.
Third Party Ad Networks:
Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
5. Communications from the Site and Your Choices
Transactions and Service Announcements:
Users who make a purchase will receive a number of emails throughout the transaction process and they may sometimes receive phone calls from our Customer Service department to ensure smooth transactions. We may also occasionally send out service-related announcements, for instance, if our service is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.
Special Offers, Newsletters and Updates:
Out of respect for the privacy of our users we present the option to not receive these types of communications, as explained in the Choice and opt-out section below.
Choice and opt-out:
A user can change their opt-in or opt-out status in several ways:
- From a Newsletter: Click on the "Unsubscribe" link within the email.
- You may additionally unsubscribe by sending your request to Privacy@MassageEnvy.com
This website takes reasonable precautions to protect our users' information. When users submit sensitive information via the website, we take steps to protect their information both online and off-line.
7.User Generated Content
We invite you to post content on our Site, including your comments, resume or CV, and any other information that you would like to be available on our Site. If you post content to our Site, all of the information that you post will be available to authorized personnel of ours or Massage Envy franchised locations.
If you post your own content on our Site or Services, your posting may become public and Company cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
8. External Links
The Site contains links to other websites maintained by third parties. Please be aware that Massage Envy exercises no control over linked sites and is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.
9. Special Information for California Consumers
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: [Insert contact information]. Please allow up to thirty (30) days for a response.
10. Children Under 13
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
11. Contact Us
Users with questions or concerns regarding their privacy or this statement should contact Privacy Statement Personnel via Postal Mail at: Massage Envy Franchising, LLC; Attn: General Counsel, 14350 N 87th St, Ste 200, Scottsdale, AZ 85260, or by e-mail at Privacy@MassageEnvy.com.
12. Changes in this Privacy Statement